Returns

Because all Lottie clothing is bespoke, unique and has been made especially for you please make sure you select the style and size that’s right for you when you order.

Right of Withdrawal (14 Days)

In accordance with French and EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving the item, unless the product has been clearly customised to your personal specifications.

As our items are made to order based on your chosen size and fabric, but not otherwise personalised, the right of withdrawal applies. If you wish to return an item, please contact dressedinlottie@gmail.com within 14 days of delivery. The item must be returned in its original condition.

Return shipping costs are the responsibility of the customer unless the product is faulty or not as described.

Defective or Incorrect Items

If you receive an item that is defective or does not match your order, please contact us within 7 days of delivery with photos and a description of the issue. We will offer a replacement, repair, or refund in accordance with your rights.

Have a question or query? Email dressedinlottie@gmail.com and I’ll get back to you pronto!